Published on: 24265828. The purpose and effect of this rulemaking is to update and clarify the water and wastewater customer billing rule requirements, including billing requirements for customers who request temporary discontinuance of service ....
Published on: 12870462. The purpose of amendments to Rule 25-30.335, is to provide customers with contact information and explanations when their bills are estimated, and to discourage use of estimated bills. The purpose of amendments to Rule 25-30.350, is to clarify the process for water and wastewater companies to follow when there are overbillings or underbillings. The purpose of new Rule 35-30.351, is to clarify the process for situations when a customer has fraudulent or unlawful use of the services.
Docket No. 120246-WS
Published on: 12627283. To amend Rule 25-30.335 to address use of estimated bills.. To amend Rule 25-30.350 to add the criteria for refunds where a customer was overbilled. To adopt Rule 25-30.351 to address billing for unauthorized or fraudulent use of service or meter tampering.
Docket No. 120246-WS
Published on: 11345525. These water and wastewater rule revisions relate to estimated bills, overbillings and unauthorized use. Undocketed.; May 10, 2012, 9:30 a.m.; Betty Easley Conference Center, Room 148, 4075 Esplanade Way, Tallahassee, FL 32399-0862
Published on: 11129603. To amend Rule 25-30.335, F.A.C., to place limitations on the utility's ability to use estimated bills for long periods of time, in order to ensure that customers are billed more accurately, reduce the number of customer complaints about estimated bills, and reduce the impact on customers when bills are underestimated for long periods. To amend Rule 25-30.350, F.A.C., to add the criteria for refunds where a customer was overbilled due to an error by the utility. The current rule only addresses underbillings. To adopt Rule 25-30.351, F.A.C., to address the water and/or wastewater utility's billing for unauthorized or fraudulent use of service or meter tampering. Undocketed.