97-001904
Philip Caprio vs.
Florida Real Estate Commission
Status: Closed
Recommended Order on Friday, September 26, 1997.
Recommended Order on Friday, September 26, 1997.
1STATE OF FLORIDA
4DIVISION OF ADMINISTRATIVE HEARINGS
8PHILIP CAPRIO , )
11)
12Petitioner , )
14)
15vs. ) Case No. 97-1904
20)
21DEPARTMENT OF BUSINESS AND )
26PROFESSIONAL REGULATION, FLORIDA )
30REAL ESTATE COMMISSION , )
34)
35Respondent. )
37__________________________________)
38RECOMMENDED ORDER
40Pursuant to notice, a Section 120.57(1) hearing was held in
50this case on August 21, 1997, by video teleconference, at sites
61in Fort Lauderdale and Tallahassee, Florida, before Stuart M.
70Lerner, a duly designated Administrative Law Judge of the
79Division of Administrative Hearings.
83APPEARANCES
84For Petitioner: Louis B. Stoskopf, Esquire
902809 Bird Road, Suite 269
95Miami Florida 33133
98For Respondent: Manuel E. Oliver
103Assistant Attorney General
106400 West Robinson Street, Suite 107 South
113Orlando, Florida 32801
116STATEMENT OF THE ISSUE
120Whether Petitioner is qualified for licensure as a real
129estate salesperson.
131PRELIMINARY STATEMENT
133On April 3, 1997, the Florida Real Estate Commission
142(Commission) issued an order advising Petitioner that, "[b]ased
150on [his] answer to Question #13 of the licensing application, the
161Commission ha[d] DENIED [his] application for licensure" as a
170real estate salesperson. The order further advised Petitioner
178that he had the right to "request a formal hearing to present
190evidence that [he is] qualified for licensure as a real estate
201salesperson." By letter dated April 15, 1997, Petitioner
209requested such a hearing. On April 21, 1997, the matter was
220referred to the Division of Administrative Hearings for the
229assignment of an administrative law judge to conduct the hearing
239Petitioner had requested.
242As noted above, the hearing was held on August 21, 1997. 1
254At the hearing, Petitioner testified on his own behalf and
264presented the testimony of four other witnesses: Jeffrey
272Kaufman, Ferdinand Montes, George Frix, and Teresa Caprio. In
281addition, he offered one exhibit into evidence (Petitioner's
289Exhibit 1), which was received by the undersigned. The
298Commission presented no testimonial evidence. Its evidentiary
305presentation was limited to cross-examining Petitioner's
311witnesses and offering two exhibits (Respondent's Exhibits
3181 and 2) into evidence. Both of the Commission's exhibits were
329admitted into evidence.
332At the conclusion of the evidentiary portion of the hearing,
342the undersigned, on the record, announced that the deadline for
352the filing of proposed recommended orders was 20 days from the
363date of the undersigneds receipt of the transcript of the
373hearing. The undersigned received the hearing transcript on
381September 5, 1997. On September 23, 1997, the Commission filed a
392proposed recommended order, which the undersigned has carefully
400considered. To date, Petitioner has not filed any post-hearing
409submittal.
410FINDINGS OF FACT
413Based upon the evidence adduced at hearing and the record as
424a whole, the following findings of fact are made:
4331. Petitioner is fifty-two years of age.
4402. He became licensed as a real estate salesperson in the
451State of Florida in 1981, after returning to the state (where he
463was born and raised) from New Jersey.
4703. The following year he obtained a license that allowed
480him to operate as a real estate broker in Florida.
4904. In or about 1984, Petitioner formed Landmark Realty,
499Inc. (Landmark), which operated in Broward County, Florida, as a
509Century 21 franchise.
5125. On or about June 29, 1989, in DPR Case Nos. 0163964 and
5250164128, the Department of Professional Regulation, Division of
533Real Estate, issued an Administrative Complaint against
540Petitioner and Landmark containing the following allegations:
5471. Petitioner is a state government
553licensing and regulatory agency charged with
559the responsibility and duty to prosecute
565Administrative Complaints pursuant to the
570laws of the State of Florida, in particular
578Section 20.30, Florida Statutes , Chapters
583120, 455 and 475, Florida Statutes , and the
591rules promulgated pursuant thereto.
5952. Respondent is now and was at all times
604material hereto a licensed real estate broker
611in the State of Florida having been issued
619license number 0344112 in accordance with
625Chapter 475, Florida Statutes . The last
632license issued was as a broker c/o Landmark
640Realty, Inc., 1860 N. Pine Island Road,
647Plantation, Florida 33322.
6503. Respondent Landmark Realty, Inc., is now
657and was at all times material hereto a
665corporation licensed as a real estate broker
672in the State of Florida having been issued
680license number 0239155 in accordance with
686Chapter 475, Florida Statutes . The last
693license issued was at the address of 1860 N.
702Pine Island Road, Plantation, Florida 33322.
708COUNT I
7104. The Department of Professional Regulation
716conducted a routine office inspection/escrow
721account audit of Respondents' escrow accounts
727between June 15, 1989 and June 16, 1989.
7355. Respondents' escrow account number
74055322000377 is held at First Union National
747Bank of Florida.
7506. Respondents' escrow account number
75555322000377 had a balance of $1,368.36 on
763June 16, 1989. The pending sales files
770revealed that the escrow monies balance
776should have been $65,250 on June 16, 1989.
785The escrow account had a shortage of
792$63,881.64. . . .
7977. Respondent Caprio claims he transferred
803$80,700 from Respondents' escrow account
809number 55322000377 to the Keys & Keys trust
817account number 0304301543 on the advice of
824counsel. . . .
8288. Kathy Clements, Operations Officer for
834County National Bank of South Florida
840furnished a written letter that the Keys &
848Keys trust account number 0304301543, had a
855current balance of $101,901.43 on June 20,
8631989. . . .
8679. The Respondents failed to furnish any
874validated documents detailing the dates and
880amounts of deposits into the aforementioned
886Keys & Keys trust account from the
893aforementioned Respondents' escrow account.
89710. The Respondents' escrow account number
90355322000377 is a commercial money market
909investment account with the interest going to
916Landmark Realty, Inc., without the consent or
923prior knowledge of all parties. . . .
93111. The Respondents failed to timely notify
938the Florida Real Estate Commission of
944conflicting demands on the earnest money
950deposit on the contract, dated July 17, 1988,
958between David B. Perry, as seller, and Earle
966A. and Yvonne M. Levy, as buyers. The buyers
975entrusted an earnest money deposit of $1,000
983with the Respondents on or about July 17,
9911988, and an additional earnest money deposit
998of $20,000 was entrusted to the Respondents on
1007or about August 22, 1988. The Respondents
1014received a demand letter f[rom] the buyers on
1022December 13, 1988 and a demand letter from the
1031seller's attorney on February 21, 1989. . . .
104012. On or about April 19, 1989, the
1048Respondents received or should have received
1054a total earnest money deposit of $4,000 from
1063Perry Silver, as buyer, and Charles
1069Hennessey, as seller. The audit revealed no
1076proof that the additional deposit of $2,000
1084as required by the contract dated April 19,
10921989 was received by the Respondents. . . .
110113. The Respondents failed to timely notify
1108the Florida Real Estate Commission of
1114conflicting demands on the earnest money
1120deposit on the contract, dated May 31, 1989,
1128between C. McCanes and J. Steele, as sellers,
1136and Jacqueline W. Mayers, as buyer. The
1143buyer entrusted an earnest money deposit of
1150$1,000 with the Respondents on or about
1158May 31, 1989. The additional deposit of
1165$4,000 as called for in the contract was
1174never received by the Respondents. On
1180June 1, 1989, the buyers made a demand on the
1190earnest money deposit and on June 6, 1989 the
1199seller made a demand for the earnest money
1207deposit. . . .
121114. The Respondents, on or about May 16,
12191989, did unlawfully disburse check number
12250963 from the Respondents' escrow account
1231number 55322000377 to the Respondents'
1236operating account to cover office expenses.
1242The Administrative Complaint further alleged that, "[b]ased upon
1250the foregoing," Petitioner and Landmark were guilty of "fraud,
1259misrepresentation, concealment, false promises, false pretenses,
1265dishonest dealing by trick, scheme or device, culpable negligence
1274and breach of trust in a business transaction in violation of
1285Subsection 475.25(1)(b), Florida Statutes "; "having failed to
1292account and deliver a deposit in violation of Subsection
1301475.25(1)(d), Florida Statutes "; "having failed to maintain trust
1309funds in [their] real estate brokerage escrow bank account or
1319some other proper depository until disbursement thereof was
1327properly authorized in violation of Subsection 475.25(1)(k),
1334Florida Statutes "; and "having failed to notify the Florida Real
1344Estate Commission upon receiving conflicting demands or having a
1353good faith doubt as to who is entitled to an earnest money
1365deposit according to Rule 21V-10.032, Florida Administrative Code
1373and therefore in violation of Subsection 475.25(1)(e), Florida
1381Statutes ."
13836. Petitioner had never before had a complaint filed
1392against him.
13947. On December 21, 1989, the Florida Real Estate Commission
1404issued a Final Order in DPR Case Nos. 0163964 and 0164128 finding
1416Petitioner guilty of the violations alleged in the Administrative
1425Complaint and revoking his license, notwithstanding his
1432unblemished disciplinary record. The Final Order read, in
1440pertinent part, as follows:
1444On December 5, 1989, the Florida Real Estate
1452Commission heard this case to issue a Final
1460Order. On or about June 29, 1989, an
1468Administrative Complaint was filed against
1473Respondents. The Respondents admitted the
1478allegations of fact. . . . The Respondents
1486were properly served with the Notice of
1493Hearing, appeared and presented matters in
1499mitigation.
1500Based upon the allegations of fact and upon
1508the information provided to the Commission at
1515its meeting of December 5, 1989, the
1522Commission finds the Respondents guilty of
1528violating s.475.25(1)(b), 475.25(1)(d),
1531475.25(1)(e), and 475(1)(k), Florida
1535Statutes, and Rule 21V-10.032, Florida
1540Administrative Code, as charged in the
1546Administrative Complaint.
1548Therefore, the Commission ORDERS that the
1554license of Respondent Philip Caprio be
1560revoked. The Commission further ORDERS that
1566Respondent Landmark Realty Inc. be
1571reprimanded and that said Respondent pay an
1578administrative fine of $1000.00 within 30
1584days of the date of this Order.
15918. Petitioner did not appeal the Final Order.
15999. Following the issuance of the Final Order, reimbursement
1608was made to the victims of the violations of which Petitioner and
1620Landmark had been found guilty.
162510. The loss of Petitioner's real estate license has
1634adversely affected his ability to make a living and support his
1645family.
164611. Petitioner is married to Teresa Caprio. He and Teresa
1656have a twenty-five year old disabled daughter, who requires
1665assistance in performing the normal activities of daily living.
1674Before the revocation of Petitioner's license, the Caprios'
1682daughter lived at home with them. Teresa was able to stay at
1694home and care full-time for her daughter. After Petitioner's
1703license was revoked, however, she no longer was able to do so,
1715inasmuch as she needed to work outside the home to supplement the
1727family income. The Caprios therefore had to place their daughter
1737in a group home.
174112. Although Petitioner has not been able to earn nearly as
1752much as he did when he had his real estate license, he has been
1766gainfully employed since the revocation of his license.
177413. From 1989 to 1995, he worked for Potamkin Toyota
1784(Potamkin), an automobile dealership. He started as a salesman
1793at Potamkin. After approximately six months at the dealership,
1802he was promoted to customer relations manager/weekend sales
1810manager. He left the employ of Potamkin in 1995, following a
1821change in management at the dealership.
182714. Petitioner is now, and has been since July of 1995,
1838employed by Central Florida Investments, Inc., d/b/a Westgate
1846Miami Beach (Westgate), a seller of timeshare plans. He
1855currently is a salaried employee occupying the position of
1864finance manager, a position to which he was promoted after his
1875first six months with the company. He will be unable to advance
1887further in the company if he does not obtain a Florida real
1899estate license.
190115. In his position as finance manager, Petitioner takes
1910deposits made by purchasers and prospective purchasers 2 and
1919delivers them to Westgate's contract office, which is
1927approximately 20 feet from his office.
193316. Using hidden security cameras, Westgate management
1940closely monitors the workplace activities of Petitioner and his
1949coworkers.
195017. Petitioner has performed his job duties in a manner
1960that has impressed Westgate management. He has proven to be a
1971competent, reliable, responsible, honest, and trustworthy
1977employee. 3
197918. Petitioner is involved in community activities.
198619. He and his wife volunteer their time to operate the
1997Rainbow Foundation, a non-profit organization that they formed
2005two years ago to promote the growth of residential facilities for
2016the developmentally disabled in the South Florida area.
202420. It appears that since the revocation of his real estate
2035license, Petitioner has rehabilitated himself and that therefore
2043it is not likely that his relicensure would endanger the public.
2054CONCLUSIONS OF LAW
205721. Petitioner is seeking to be licensed as a real estate
2068salesperson.
206922. The Department of Business and Professional
2076(Department) is the state agency responsible for licensing real
2085estate salespersons in the State Florida. Section 475.181,
2093Florida Statutes.
209523. Pursuant to Section 475.181(1), Florida Statutes, the
2103Department must "license any applicant whom the [Florida Real
2112Estate C]ommission certifies to be qualified to practice as
2121a . . . [real estate] salesperson."
212824. Section 475.17, Florida Statutes, prescribes the
2135qualifications that an applicant for licensure must possess.
2143Subsection (1)(a) of Section 475.17, Florida Statutes, provides
2151as follows:
2153An applicant for licensure who is a natural
2161person must be at least 18 years of age; hold
2171a high school diploma or its equivalent; be
2179honest, truthful, trustworthy, and of good 4
2186character; and have a good reputation for
2193fair dealing. An applicant for an active
2200broker's license or a salesperson's license
2206must be competent and qualified to make real
2214estate transactions and conduct negotiations
2219therefor with safety to investors and to
2226those with whom he may undertake a
2233relationship of trust and confidence. If the
2240applicant has been denied registration or a
2247license or has been disbarred, or his
2254registration or license to practice or
2260conduct any regulated profession, business,
2265or vocation has been revoked or suspended, by
2273this or any other state, any nation, or any
2282possession or district of the United States,
2289or any court or lawful agency thereof,
2296because of any conduct or practices which
2303would have warranted a like result under this
2311chapter, or if the applicant has been guilty
2319of conduct or practices in this state or
2327elsewhere which would have been grounds for
2334revoking or suspending his license under this
2341chapter had the applicant then been
2347registered, the applicant shall be deemed not
2354to be qualified unless, because of lapse of
2362time and subsequent good conduct and
2368reputation, or other reason deemed
2373sufficient, it appears to the [C]ommission
2379that the interest of the public and investors
2387will not likely be endangered by the granting
2395of registration
239725. In the instant case, the Commission has preliminarily
2406determined that Petitioner is not "qualified to practice as a
2416. . . [real estate] salesperson" because his real estate license
2427was previously revoked by the Commission.
243326. The revocation of Petitioner's license in 1989 was not
2443permanent, and therefore relicensure is possible. See Turner v.
2452Department of Professional Regulation , 591 So. 2d 1136, 1137
2461(Fla. 4th DCA 1992); Schiffman v. Department of Professional
2470Regulation, Board of Pharmacy , 581 So. 2d 1375, 1378 (Fla. 1st
2481DCA 1991); Jordan v. Department of Professional Regulation , 522
2490So. 2d 450, 452-53 (Fla. 1st DCA 1988); Holmes v. Department of
2502Professional Regulation, Board of Nursing , 504 So. 2d 1338, 1340
2512(Fla. 1st DCA 1987); Wood v. Department of Professional
2521Regulation, Board of Dentistry , 490 So. 2d 1079, 1081 (Fla. 1st
2532DCA 1986); Section 475.25(3), Florida Statutes (1989)("The
2540[D]epartment [of Professional Regulation] shall reissue the
2547license of a licensee against whom disciplinary action was taken
2557upon certification by the [C]ommission that the licensee has
2566complied with all of the terms and conditions of the final order
2578imposing discipline.").
258127. Effective October 1, 1992, the following provision was
2590added to Section 455.227, Florida Statutes:
2596In the event the board, or the department
2604when there is no board, determines that
2611revocation of a license is the appropriate
2618penalty, the revocation shall be permanent.
2624However, the board may establish, by rule,
2631requirements for reapplication by applicants
2636whose licenses have been permanently revoked.
2642Such requirements may include, but shall not
2649be limited to, satisfying current
2654requirements for an initial license.
2659This provision is now found in subsection (5) of Section 455.227,
2670Florida Statutes. On February 13, 1996, the Commission's Rule
267961J2-24.005, Florida Administrative Code, became effective. It
2686provides as follows:
2689(1) Pursuant to s. 455.227(5), F.S.,
2695revocation of a license is permanent except
2702for the following violation:
2706(a) 61J2-3.015 -- filing an application for
2713renewal of a license when the individual had
2721not complied with the provisions of 61J2-
27283.009 or 61J2-3.020, whichever is applicable.
2734(2) An individual whose license has been
2741revoked for the above listed violation may
2748not apply for a salesperson's license for a
2756period of five (5) years after the date of
2765filing of the final order revoking the
2772license. The applicant must meet all the
2779requirements for initial licensure as a
2785salesperson, including examination, as
2789required in ss. 475.17 and 475.175, F.S. The
2797Commission may refuse to certify the
2803applicant pursuant to ss. 475.17, 475.181 or
2810and 475.25(1), F.S.
2813Neither Section 455.227(5), Florida Statutes, nor the
2820Commission's Rule 61J2-24.005, Florida Administrative Code,
2826however, were in effect in 1989 when the Commission revoked
2836Petitioner's real estate license, and they cannot be applied
2845retroactively to make the revocation of Petitioner's license
2853permanent and bar him from seeking relicensure. See Middlebrooks
2862v. Department of State, Division of Licensing , 565 So. 2d 727,
2873728-29 (Fla. 1st DCA 1990); Willner v. Department of Professional
2883Regulation, Board of Medicine , 563 So. 2d 805, 806 (Fla. 1st DCA
28951990); Lewis v. Criminal Justice Standards and Training
2903Commission , 462 So. 2d 528, 529 (Fla. 1st DCA 1985).
291328. At the Section 120.57(1) hearing that was held in the
2924instant case, the burden was on Petitioner to establish by a
2935preponderance of the evidence that "because of lapse of time
2945[since the violations that led to the revocation of his license]
2956and [his] subsequent good conduct and reputation, or other reason
2966deemed sufficient, . . . the interest of the public and investors
2978will not likely be endangered by the granting of [his application
2989for licensure as a salesperson]." See Pershing Industries, Inc.,
2998v. Department of Banking and Finance , 591 So. 2d 991, 994 (Fla.
30101st DCA 1991); Cordes v. Department of Environmental Regulation ,
3019582 So. 2d 652, 654 (Fla. 1st DCA 1991); Department of
3030Transportation v. J.W.C., Co. , 396 So. 2d 778, 787 (Fla. 1st DCA
30421981); Department of Health and Rehabilitative Services v. Career
3051Service Commission , 289 So. 2d 412, 414-15 (Fla. 4th DCA 1974).
306229. Petitioner has met his burden of proof.
307030. By having presented at the Section 120.57(1) hearing
3079held in this case unrefuted evidence of his good post-revocation
3089conduct and reputation, he has established his rehabilitation and
3098the absence of a likelihood that his relicensure (more than seven
3109and a half years following the revocation of his license) would
3120result in harm to any member of the public.
312931. In view of the foregoing, the Commission should not
3139decline to certify Petitioner as qualified to practice as a
3149salesperson based upon the previous revocation of his license.
3158See Aquino v. Department of Professional Regulation , 430 So. 2d
3168598 (Fla. 4th DCA 1983). 5
3174RECOMMENDATION
3175Based on the foregoing Findings of Fact and Conclusions of
3185Law, it is
3188RECOMMENDED that the Commission issue a final order finding
3197that Petitioner is qualified to practice as a real estate
3207salesperson.
3208DONE AND ENTERED this 26th day of September, 1997, in
3218Tallahassee, Leon County, Florida.
3222___________________________________
3223STUART M. LERNER
3226Administrative Law Judge
3229Division of Administrative Hearings
3233The DeSoto Building
32361230 Apalachee Parkway
3239Tallahassee, Florida 32399-3060
3242(904) 488-9675 SUNCOM 278-9675
3246Fax Filing (904) 921-6847
3250Filed with the Clerk of the
3256Division of Administrative Hearings
3260this 26th day of September, 1997.
3266ENDNOTES
32671 The hearing was originally scheduled for June 30, 1997, but was
3279continued, at the Commission's request, due to the illness of its
3290counsel.
32912 Deposits are made by credit card, check, and cash. According
3302to company policy, when a deposit is made by check, the check
3314must be made out to Westgate.
33203 Although in his early discussions with management, Petitioner
3329did not mention that his real estate license had been revoked, at
3341no time did he provide management with any false or misleading
3352information concerning the matter, and he ultimately did advise
3361management of the revocation.
33654 "Good character" is "not only the ability to distinguish
3375between right and wrong, but the character to observe the
3385difference; the observance of the rules of right conduct, and
3395conduct which indicates and establishes the qualities generally
3403acceptable to the populace for positions of trust and
3412confidence." Zemour, Inc. v. State Division of Beverage , 347 So.
34222d 1102, 1105 (Fla. 1st DCA 1977). A person demonstrates a lack
3434of "good character" when he engages in "acts and conduct which
3445would cause a reasonable [person] to have substantial doubts
3454about an individual's honesty, fairness, and respect for the
3463rights of others and for the laws of the state and nation."
3475Florida Board of Bar Examiners Re: G.W.L. , 364 So. 2d 454, 458
3487(Fla. 1978).
34895 The undersigned finds unpersuasive the argument advanced by the
3499Commission in its proposed recommended order that "the facts in
3509Aquino are totally different from those in the instant case." As
3520in Aquino , "[a]ll of the evidence [in the instant case] point[s]
3531toward rehabilitation." During the period of his rehabilitation,
3539Petitioner, like the applicant in Aquino , has "handled other
3548people's money on a day-to-day basis . . . in a responsible and
3561honest manner" and has developed "a reputation for fair and
3571honest dealings."
3573COPIES FURNISHED:
3575Louis B. Stoskopf, Esquire
35792809 Bird Road, Suite 269
3584Miami Florida 33133
3587Manuel E. Oliver
3590Assistant Attorney General
3593400 West Robinson Street, Suite 107 South
3600Orlando, Florida 32801
3603Henry M. Solares, Division Director
3608Division of Real Estate
3612400 West Robinson Street
3616Post Office Box 1900
3620Orlando, Florida 32802-1900
3623Lynda L. Goodgame, General Counsel
3628Department of Business and Professional Regulation
36341940 North Monroe Street
3638Tallahassee, Florida 32399-0792
3641NOTICE OF RIGHT TO SUBMIT EXCEPTIONS
3647All parties have the right to submit written exceptions within 15
3658days from the date of this recommended order. Any exceptions to
3669this recommended order should be filed with the agency that will
3680issue the final order in this case.
- Date
- Proceedings
- Date: 11/10/1997
- Proceedings: Final Order filed.
- Date: 11/04/1997
- Proceedings: Final Order filed.
- Date: 09/25/1997
- Proceedings: (Respondent) Page 8 of PRO (filed via facsimile).
- Date: 09/23/1997
- Proceedings: Letter to L. Stoskopf from M. Oliver Re: Periods of time an application for real estate licensure and prelicensure course filed.
- Date: 09/05/1997
- Proceedings: (One Volume) Transcript filed.
- Date: 08/21/1997
- Proceedings: Video Hearing Held; see case file for applicable time frames.
- Date: 08/21/1997
- Proceedings: (Petitioner) Exhibits (filed via facsimile).
- Date: 08/13/1997
- Proceedings: (Respondent) Notice of Filing; Respondent`s Exhibits filed.
- Date: 08/11/1997
- Proceedings: (From M. Engel) Notice of Appearance; Petitioner`s Witness List filed.
- Date: 05/27/1997
- Proceedings: Notice of Hearing by Video Teleconference sent out. (Video Final Hearing set for 8/21/97; 9:15am; Tallahassee & Ft. Lauderdale)
- Date: 05/22/1997
- Proceedings: Order Granting Continuance sent out. (hearing cancelled & will be reset by separate order)
- Date: 05/19/1997
- Proceedings: (Respondent) Motion to Continue filed.
- Date: 05/12/1997
- Proceedings: Notice of Hearing by Video Teleconference sent out. (Video Final Hearing set for 6/30/97; 9:15am; Ft. Lauderdale & Tallahassee)
- Date: 05/05/1997
- Proceedings: (Respondent) Response to Initial Order filed.
- Date: 04/23/1997
- Proceedings: Initial Order issued.
- Date: 04/21/1997
- Proceedings: Agency Referral Letter; Order; Request For Formal Hearing, Letter Form filed.