14-001333
Agency For Health Care Administration vs.
L And S Senior Care, Inc., D/B/A Arcadia Oaks Assisted Living
Status: Closed
Settled and/or Dismissed prior to entry of RO/FO on Tuesday, November 18, 2014.
Settled and/or Dismissed prior to entry of RO/FO on Tuesday, November 18, 2014.
1STATE OF FLORIDA
4AGENCY FOR HEALTH CARE ADMINISTRATION f
10STATE OF FLORIDA, AGENCY FOR
15HEALTH CARE ADMINISTRATION,
18Petitioner,
19V. AHCA NO.: 2013009490
23DOAH NO.: 14- 1333
27RENDI1 ION NO,: A11CA- 15 . d a t a - Sd9LC
40L & S SENIOR CARE, INC. d/ a b/
49ARCADIA OAKS ASSISTED LIVING,
53Respondent.
54FINAL ORDER
56Having reviewed the Administrative Complaint, and all other matters of record, the Agency for
70Health Care Administration finds and concludes as follows:
781. The Agency has jurisdiction over the above- named Respondent pursuant to Chapter 408,
92Part II, Florida Statutes, and the applicable authorizing statutes and administrative code provisions.
1052. The Agency issued the attached Administrative Complaint and Election of Rights form to
119the Respondent. ( Ex. 1) The Election of Rights form advised of the right to an administrative hearing.
1373. The parties have since entered into the attached Settlement Agreement. ( Ex. 2)
151Based upon the foregoing, it is ORDERED:
1581. The Settlement Agreement is adopted and incorporated by reference into this Final Order.
172The parties shall comply with the terms of the Settlement Agreement.
1832. The Respondent shall pay the Agency $ 3, 000. If full payment has been made, the
200cancelled check acts as receipt of payment and no further payment is required. If full payment has not
218been made, payment is due within 30 days of the Final Order. Overdue amounts are subject to statutory
236interest and may be referred to collections. A check made payable to the " Agency for Health Care
253Administration" and containing the AHCA ten- digit case number should be sent to:
266Office of Finance and Accounting
271Revenue Management Unit
274Agency for Health Care Administration
2792727 Mahan Drive, MS 14
284Tallahassee, Florida 32308
2873. Count II of the Administrative Complaint is hereby voluntarily dismissed.
298ORDERED at Tallahassee, Florida, on this 0 day of Q 2015.
309El' za eth dek, Secretary
314A e y for DILA Care Administration
321NOTICE OF RIGHT TO JUDICIAL REVIEW
327A party who is adversely affected by this Final Order is entitled to judicial review, which shall be
345instituted by filing one copy of a notice of appeal with the Agency Clerk of AHCA, and a second copy,
365along with filing fee as prescribed by law, with the District Court of Appeal in the appellate district
383where the Agency maintains its headquarters or where a party resides. Review of proceedings shall be
399conducted in accordance with the Florida appellate rules. The Notice of Appeal must be filed within 30
416days of rendition of the order to be reviewed.
425CERTIFICATE OF SERVICE
428I CERTIFY that a true and correc y of this Final Order was served on the below- named
446persons by the method designated on this ay of 2015.
456Richar oop, Agency C e
461Agency for Health Care Administration
4662727 Mahan Drive, Bldg. # 3, Mail Stop # 3
476Tallahassee, Florida 32308- 5403
480Telephone: ( 850) 412- 3630
485Jan Mills Finance & Accounting
490Facilities Intake Unit Revenue Management Unit
496Electronic Mail) Electronic Mail)
500Andrea M. Lang, Senior Attorney Evelyn Donato, Administrator
508Office of the General Counsel L & S Senior Care, Inc. d/ a b/
522Agency for Health Care Administration Arcadia Oaks Assisted Living
531Electronic Mail) 1013 East Gibson Street
537Arcadia, Florida 34266
540U. S. Mail)
543Lynne A. Quimby- Pennock
547Administrative Law Judge
550Division of Administrative Hearings
554Electronic Mail)
556STATE OF FLORIDA
559AGENCY FOR HEALTH CARE ADMINISTRATION
564STATE OF FLORIDA,
567AGENCY FOR HEALTH CARE
571ADMINISTRATION,
572Petitioner,
573VS. Case No. 2013009490
577L& S SENIOR CARE. INC.
582d/ a b/ ARCAD. IA OAKS ASSISTED LIVING,
590Respondent.
591ADMINISTRATIVE COMPLAINT
593COMES NOW the Petitioner, State of Florida, Agency for Health Care Administration
605hereinafter " the Agency"), by and through its undersigned counsel, and files this Administrative
619Complaint against the Respondent, L& S SEN= IOR CARE, INC. d/ a/ b/ ARCADIA OAKS
634ASSISTED LIVING ( hereinafter " the Respondent"), pursuant to Sections 120. 569 and 120. 57,
649Florida Statutes ( 2013), and states:
655NATURE OF THE ACTION
659This is an action to impose an administrative fine against an assisted living facility in the
675sum of SIX THOUSAND FIVE HUNDRED DOLLARS ($ 6, 00) 500. based upon three ( 3) Class
692II violations.
694JURISDICTION AND VENUE
6971. The Court has jurisdiction over the subject matter pursuant to Sections 120, 569
711and 120. 57, Florida Statutes ( 2013).
7182. The Agency has jurisdiction over the Respondent pursuant to Sections 20. 42 and
732120. 60, and Chapters 408, Part II, and 429, Part 1, Florida Statutes ( 2013)-
7473. Venue lies pursuant to Rule 28- 207, 106. Florida Administrative Code.
759EXHIBIT 1
761PARTIES
7624. The Agency is the licensing and regulatory authority that oversees assisted living
775facilities in Florida and enforces the applicable state regulations, statutes and rules governing
788such facilities. Chapters 408. Part II, and 429, Part I, Florida Statutes ( 2013); Chapter 58A- 5,
805Florida Administrative Code. The Agency may deny, revoke, or suspend any license issued to an
820assisted living facility, or impose an administrative fine in the manner provided in Chapter 120,
835Florida Statutes ( 2013). Sections 408. 815 and 429. 14, Florida Statutes ( 2013).
8495. The Respondent was issued a license by the Agency ( License Number 9716) to
864operate a 65- bed assisted living facility located at 1013 East Gibson Street, Arcadia, Florida
87934266, and was at all times material required to comply with the applicable state regulations,
894statutes and nz es governing assisted living facilities.
902COUNT I
904The Respondent Failed To Ensure Adequate Supervision Of Residents In Violation Of
916Rule 58A- 01. 1), 5. 82( Florida Administrative Code
9256. The Agency re- alleges and incorporates by reference paragraphs one ( 1) through
939five ( 5).
9427. Pursuant to Florida law, an assisted living facility shall provide care and services
956appropriate to the needs of residents accepted for admission to the facility.
9681) Facilities shall offer personal supervision, as appropriate for each resident,
979including the following:
982a) Monitor the quantity and quality of resident diets in accordance with Rule
99558A- 020, 5. Florida Administrative Code.
1001b) Daily observation by designated staff of the activities of the resident while on
1015the premises, and awareness of the general health, safety, and physical and emotional well- being
1030of the individual.
1033c) General awareness of the resident' s whereabouts. The resident may travel
1045independently in the community.
1049d) Contacting the resident' s health care provider and other appropriate party such
1062as the resident' s family, guardian, health care surrogate, or case manager if the resident exhibits a
1079significant change; contacting the resident' s family, guardian, health. care surrogate, or case
1092manager if the resident is discharged or moves out.
1101e) A written record, updated as needed, of any significant changes as defined in
1115subsection 58A- 0131( 5. 33), Florida Administrative Code, any illnesses which resulted in
1128medical attention, major incidents, changes in the method of medication administration, or other
1141changes which resulted in the provision of additional services.
1150Rule 58A- 0182( 5. 1), Florida Administrative Code.
11588. On or about July 18, 2013, the Agency conducted a Biennial Survey of the
1173Respondent' s facility.
11769. Based on observation, interview and record review, the facility failed to provide
1189supervision and assistance to prevent an unplanned weight loss for one ( 1) of three ( 3) residents
1207sampled for weight loss, specifically Resident number twenty two ( 22).
121810. An observation of Resident number twenty two ( 22) during the noon meal in the
1234main dining room revealed the resident sitting at a table with three ( 3) male residents. Resident
1251number twenty two ( 22) was complaining that he/ she did not like the meal being served.
1268Resident number twelve ( 12) asked Resident number twenty two ( 22) if he/ she was going to eat
1287the meal, if not, Resident number twelve ( 12) would eat it. Resident number twenty two ( 22)
1305gave the meal. to Resident number twelve ( 12). No staff intervened or asked Resident number
1321twenty two ( 22) if he/ she wanted a substitute meal.
133211. After twenty five ( 25) minutes the surveyor approached Staff D and relayed the
1347information that Resident dumber twenty two ( 22) did not like the meal and had given the food
1365to Resident number twelve ( 12). Staff D stated, " Yes, Resident number twenty two ( 22) doesn' t
1383like the food here. Resident number twenty two ( 22) gives it to Resident number twelve ( 12) all
1402the time." After surveyor intervention, Resident number twenty two ( 22) then received a ham
1417and cheese sandwich on wheat bread.. Resident number twenty two ( 22) ate half of the sandwich
1434and gave the other half to Resident number twelve ( 12). Resident number twenty two ( 22) then
1452left the diming room.
145612. During an interview with Resident nurnber twenty two ( 22) on July 18, 2013 at
1472approximately 2: 00 p. m. Resident number twenty two ( 22) stated that he/ she just doesn' t like the
1492food at the facility.
14961. 3. A review of Resident number twenty tyro' s ( 22) medical record revealed no
1512documentation the physician was notified of weight loss and no efforts made to identify the food
1528preferences of Resident number twenty two ( 22). Resident number twenty two ( 22) was admitted
1544to the facility on April 9, 2013 with diagnoses including Dementia, Osteoporosis, Pancreatitis,
1557Hypertension and GE. RD. Resident number twenty two' s ( 22) initial weight on April 9, 2012 was
1575145 pounds. Resident number twenty two' s ( 22) Freight on May 16, 2013 was 140 pounds. This
1593was a five ( 5) pound weight loss from the resident' s initial weight. Resident number twenty
1610two' s ( 22) weight on July 18, 2013 was 136 pounds. A review of Resident number twenty two' s
163022) weights between April 9, 2013 and July 18, 2013 revealed a nine ( 9) pound weight loss.
164814. An interview with Staff A on July 18, 2013 at approximately 2: 05 p. m. revealed
1665Staff A was aware Resident number twenty two ( 22) did not like the food and was giving it to
1685Resident number twelve ( 12). Staff A stated attempts were made to move Resident number
1700twenty two ( 22) to another table, but Resident number twenty two ( 22) refused. Staff A agreed
1718she did not notify the physician of Resident number twenty tAvo' s ( 22) weight loss and had not
1737tried other approaches to ensure Resident number twenty two ( 22) did not have an unplanned
1753weight loss.
175515. The Respondent' s deficient practice constituted a Class 11 violation in that it
1769related. to the operation and maintenance of a provider or to the care of clients which the Agency
1787determined directly threatened the physical or emotional health, safety, or security of the clients,
1801other than a Class I violation. Section 429. 2)( 19( b), Florida Statutes ( 2013).
181616. The Agency shall impose an administrative fine for a cited Class Il violation in an
1832amount not less than. one thousand dollars ($ 1, 00) 000. and not exceeding five thousand dollars
18495, 00) 000. for each violation. as set forth in Section 2)( 429. b), 19( Florida Statutes ( 2013). A fine
1870shall be levied not% xithstanding the correction of the violation.
1880WHEREFORE, the Petitioner, State of Florida, Agency for Health Care Administration,
1891intends to impose an administrative fine against the Respondent in the amount of ONE
1905THOUSAND FIVE HUNDRED DOLLARS ($ 1, 00) 500. pursuant to Section 429. 2)( 19( b),
1920Florida Statutes ( 2013).
1924COUNT 11
1926The Respondent Failed To Provide A Safe, Decent Living Environment, Free From Abuse
1939And Neglect In Violation Of Rule 58A- 0182( x)-( 5. 6)( d), Florida Administrative Code And
1955Section 429. 1)( 28( a) and ( b), Florida Statutes ( 2011)
196717. The Agency re- alleges and incorporates by reference paragraphs one ( 1) through
1981five ( 5).
198418_ Pursuant to Florida law, ( a) a copy of the Resident Bill of Rights as described in
2002Section 429. 28, Florida Statutes, or a summary provided by the Long- Tenn Care Ombudsman
2017Council shall be posted in full view in a freely accessible resident area, and included in the
2034admission package provided pursuant to Rule 58A- 0181, 5. Florida Administrative Code.
2046b) In accordance with Section 429. 28, Florida Statutes, the facility shall have a
2060written grievance procedure for receiving and responding to resident complaints, and for
2072residents to recommend changes to facility policies and procedures. The facility must be able to
2087demonstrate that such procedure is implemented upon receipt of a complaint.
2098c) The address and telephone number for lodging complaints against a facility or
2111facility staff shall be posted in full view in a common area accessible to all residents. The
2128addresses and telephone numbers are: the District Long- Term Care Ombudsman Council,
21401( 831- 888) 0404; the Advocacy Center for Persons with Disabilities, 1( 342- 800) 082;; the Florida
2157Local Advocacy Council, ]( 800)' 0825; 142- and the Agency Consumer Hotline 1( 419- 888) 3456.
2173d) The statewide toll- free telephone number of the Florida Abuse Hotline
2185I ( ABUS 800) 96- E or 962- 1( 2873" 800) shall be posted in full view in a common area accessible
2207to all residents.
2210Rule 58A- 0182( a)-( 5. 6)( d), Florida Administrative Code.
2220Pursuant to Florida law, no resident of a facility shall be deprived of any civil or legal
2237rights, benefits, or privileges guaranteed by law, the Constitution of the State of Florida, or the
2253Constitution of the United States as a resident of a facility. Every resident of a facility shall have
2271the right to:
2274a) Live in a safe and decent living environment, free from abuse and neglect.
2288b) Be treated with consideration and respect and with due recognition of
2300personal dignity, individuality, and the need for privacy.
2308Section 429. 1)( 28( a) and ( b), Florida Statutes ( 2011).
232019. On or about July 18, 2013, the Agency conducted a Biennial Survey of the
2335Respondent' s facility.
233820. Based on observation, record review and interview, the facility failed to ensure
2351each residents right to a safe environment free of hazards; failed to obtain a written order from
2368the Physician for two ( 2) residents, specifically Resident number three ( 3) and resident number
2384five ( 5),, observed with half side rails; and failed to maintain good infection control practices
2400during dining and with residents on isolation precautions.
240821. On July 17, 2013 at approximately 10: 00 axi., the water temperature in the
2423women' s bathroom sink on the 100 hallway was tested at 136 degrees. A test of the men' s
2442bathroom sink on the 100 hallway was 136 degrees. The water temperatures were checked in the
2458resident rooms closest to the hot water source on the 100 wing, and other random resident rooms.
247522. Resident number one ( 1); Room 102' s water temperature was 132 degrees from
2490the bathroom sink; Resident number two ( 2); Room 108' s water temperature was 132 degrees
2506from the bathroom sink; Resident number twelve ( 12); Room 11. s 6' water temperature was 132
2523degrees from the bathroom sink; Resident number fourteen ( 14) and Resident number fifteen
253715) in Room 112, water temperature was 132 degrees from the bathroom sink; Resident number
2552twenty rible ( 29); Room 212' s water temperature was 124 degrees from the bathroom sink;
2568Resident number thirty ( 30); Room 101' s water temperature was 137 degrees from the bathroom
2584sink. All residents in the affected rooms have some level of cognitive impairment with a
2599potential for injury.
260223. On July 17, 2013 at 3: 30 p. m. a call was made to the Florida Department of
2621Health about hot water temperatures and the surveyor spoke with Environmental Specialist III.
263424. The Environmental Specialist III came to the facility July 18, 201. 3 at 8: 30 a. m. A
2653retest of the water on the 100 wing revealed the water temperature in the men and women' s
2671bathroom to be 140 degrees. A retest of the water temp in Room 101' s bathroom sink was 140
2690degrees. Room 108' s bathroom sink water was 1. 33 degrees; Room 212, the furthest room from
2707the water heater was 124 degrees.
27132~. A Contractor from the facilities plumbing company arrived at the facility at
2726approximately 10: 00 a. m. on July 18, 2013 and tested the water and agreed the water temperature
2744was above regulatory standards. The plumbing contractor stated, " At these temperatures it would
2757only take seconds for someone to be scalded badly. This is why showers have closure valves in
2774case someone fell, but the sink ( bathrooms and kitchens) don' t have them-"
278826. A clieck of the water heater revealed a defective part for circulating the water
2803needed to be replaced and would have to be shipped overnight to arrive on July 19'~'. The
2820plumbing contractor would return on July 190` and replace the part. The Environmental Specialist
2834III stated he would return on July 19t" to ensure the repairs were completed and the water
2851temperatures were 120 degrees or below.
285727. An interview with the Administrator on July 1. 7, 2013 at 12: 50 p. m. revealed she
2875was unaware of the increased temperature of the water in the public bathrooms and the resident
2891rooms on the 100 hallway.
289628. An interview on July 18, 2013 at 10: 25 a. m, with Staff H revealed Staff H knew
2915the water temperature was too hot, and she would keep regulating the temp until she felt it was
2933safe for tesidents when providing care.
293929. During an interview with. Staff A on July 18, 2013 at 10: 30 a. m., Staff A stated, " I
2959didn' t know it was too hot, no staff or residents complained" ( about the water temps).
297630. During an interview with the family member of Resident number fourteen ( 14)
2990and Resident number fifteen ( 15) on July 18, 201. 3 at 10: 30 a. m., the family member stated she
3011often comes to the facility to have lunch with her grandparents and noticed the water was
3027extremely hot when washing the dishes. The family member stated she was concerned the water
3042temperatures might burn one of her grandparents because of their confusion levels.
305431. An interview on July 18, 2013 at 1: 25 p. m. ' with Staff 1 revealed she had informed
3074Staff A three ( 3) or four ( 4) days ago that the water seemed to be to be too hot. Staff I stated she
3099was testing the water temperature on herself and making adjustments before washing or bathing
3113any residents to prevent injury.
311832. In an interview with Resident number one ( 1) on July 18, 2013 at 1: 30 p. m., the
3138resident stated, " When I take a shower the water is extremely hot, but I never told anyone." " It
3156gets scalding and I have to keep turning it down."
316633. During an interview with Resident number twelve ( 12) on July 18, 2013 at 1: 45
3183p. m., Resident number twelve ( 12) stated, " Yes, the water is a little too warm and you have to be
3204careful, I never thought to tell management, didn' t think it was my duty."
321834. An observation on July 17, 2013 at 10: 00 a. m. revealed Room 114 had yellow
3235paper around the door knob. An interview with Staff H on July 17, 2013 at approximately 10: 00
3253a. m. revealed the yellow paper would identify Resident number four ( 4) was on isolation
3269precautions. At approximately 1: 30 a. m., the physical therapist was ambulating Resident number
3283one ( 1) in the hallway. Staff F was pushing Resident number four ( 4) in the hallway towards the
3303front of the facility. Resident number one ( 1) sat down on a bench in the hallway and the
3322physical therapist walked over to Resident number four ( 4) and put her hand on the residents
3339shoulder. When Staff F did not intervene, the surveyor informed the physical therapist about
3353Resident number four' s ( 4) isolation precautions. The physical therapist went immediately to
3367wash her hands and. Resident number four ( 4) was returned to the isolation room.
338235. During the noon meal on July 18, 2013, Resident number four ( 4), Resident
3397number twenty one ( 21), Resident number twenty three ( 23), Resident number twenty four ( 24),
3414Resident number twenty five ( 25), and Resident number twenty six ( 26), were observed sitting in
3431a small dining area off of the 100 hallway, four ( 4) female residents were sitting at one table and
3451two ( 2) male residents were sitting at another table. The meal included meat loaf, mashed
3467potatoes, a cooked green leafy vegetable, and a roll. Staff H was in the dining room serving
3484meals to all residents. Staff H was observed moving between residents, touching residents, their
3498eating utensils, and allowing residents to touch her and kiss her gloved hands. Staff H was not
3515observed sanitizing her hands or changing her gloves between resident interactions. Resident
3527number twenty three ( 23) is blind and unable to know the position of the meal items without
3545cueing. Resident number twenty three ( 23) had a piece of meatloaf approximately six ( 6) inches
3562in length. Resident number twenty three ( 23) was not assisted in cutting the leatloaf to make it
3580easier to eat. Staff H sat between two ( 2) female residents touching both residents' meals without
3597sanitizing her hands. One ( 1) resident dropped a piece of meatloaf on the floor and Staff H
3615picked up the meatloaf and put it in the trash. At that time she did change gloves but did not
3635wash or sanitize her hands. Staff H began to feed Resident number twenty three ( 23), helping put
3653the spoon to the resident' s mouth. Resident number twenty three ( 23) was then able to eat.
3671Resident number twenty six. ( 26) asked for something to drink, the aide picked up the glass by
3689touching the drinking surface and handed it to the resident without first sanitizing her hands.
3704Staff H continued to assist both residents with their meal, wiping their mouths with napkins, and
3720picking up food items from each resident.
372736. By 12: 20 p. m., Staff H was observed moving between tables to assist Resident
3743number twenty four ( 24) by removing the completed lunch plate from the table. Staff H was then
3761observed moving back to the ladies table, again without sanitizing her hands, touching the rim of
3777Resident number twenty three' s ( 23) glass with her - an- sanitized gloved hands.
379237. At 12: 30 p. m., Staff H, while still wearing the same dirty gloves, placed a piece of
3811meatloaf in Resident number twenty three' s ( 23) hand for the resident to eat. Throughout the
3828meal, Staff H moved from one table to another and one resident to another without sanitizing her
3845hands or changing her gloves. At 12: 35 p. m., Rice Krispy treats arrived for dessert. Staff if
3863began passing out the Rice Krispy treats while removing the dirty dishes from the table. During
3879the meal, Staff H conversed with the residents, encouraging them to eat their meal while
3894addressing the residents as " Honey, Hon and Sweetie."
390238. An observation of Resident number three ( 3) during the tour revealed the resident
3917in his/ her room in a wheelchair. Resident number three' s ( 3) bed was in the left side of the room
3939with two ( 2) half- rails in the upright position extending to the middle of the bed. The rails were
3959secured to the frame. A record review revealed the resident had an order for side- rails on
3976admission in March, 2012, but the order expired after six ( 6) months and was not renewed the
3994physician.
399534. An interview with Resident number three ( 3) on July 18, 2013 at approximately
40101: 30 p. m. revealed the resident was not aware of the reason for the side rails and stated they were
4031more of a hindrance than an aid when in bed or transferring to and from the bed. " When I turn
4051from side to side in the bed, I often bang my hand on the rail and I get a bruise. That really hurts?
4074I would rather not have the rails."
408140. Resident number five ( 5) was observed in a room, sitting in a wheelchair. An
4097observation of the Resident' s room revealed two ( 2) half rails were on the resident' s bed. A
4116review of the resident' s chart revealed no order for side rails. Staff A acknowledged Resident
4132number five ( 5) did not have an order for side rails. She stated when. Resident number five ( 5)
4152was admitted, the bed was uncomfortable and the bed was replaced with a bed with side rails
4169already attached and were never removed. An observation of Resident. number five ( 5) on July
418518, 2013 at approximately 2: 30 p. m. revealed the resident in bed with the side rails down.
420341. The Respondent' s deficient practice constituted a Class II violation in that it
4217related to the operation and maintenance of a provider or to the care of clients which the Agency
4235determined directly threatened the physical or emotional health, safety, or security of the clients,
4249other than a Class I violation. Section 429. 2)( 19( b), Florida Statutes ( 2013)-
426442. The Agency shall impose an administrative fine for a cited Class 11 violation in an
4280amount not less than one thousand dollars ($ 1, 00) 000. and not exceeding five thousand dollars
42975, 00) 000. for each violation as set forth in Section 429. 2)( b), 19( Florida Statutes ( 2013). A fine
4318shall be levied notwithstanding the correction of the violation.
4327WHEREFORE, the Petitioner, State of Florida, Agency for Health Care Administration,
4338intends to impose an administrative fine against the Respondent in the amount of THREE
4352THOUSAND FIVE HUNDRED DOLLARS ($ 3, 00) 500. pursuant to Section 429. 2)( 19( b),
4367Florida Statutes ( 2013).
4371li
4372COUNT III
4374Respondent Failed To Ensure A Safe And Comfortable Living Environment Free
4385From Hazards In. Violation of Rule 58A- 023( 5. 3), Florida Administrative Code
439843. The Agency re- alleges and incorporates by reference paragraphs one ( 1) through
4412five ( 5).
441544. Pursuant to Florida law, ( a) all facilities must:
44251. Provide a safe living environment pursuant to Section 429. 1)( 28( a), Florida
4439Statutes ( 2012), and
44432. Must be maintained free of hazards; and
44513. Must ensure that all existing architectural, mechanical, electrical and structural
4462systems and appurtenances are maintained in good working order.
4471b) Pursuant to Section 429. 27, Florida Statutes ( 2012); residents shall be given the
4486option of using their own belongings as space permits. When the facility supplies the furnishings,
4501each resident bedroom or sleeping area must have at least the following furnishings:
45141. A clean, comfortable bed with a mattress no less than 36 inches wide and 72
4530inches long, with the top surface of the mattress a comfortable height to ensure easy access by
4547the resident;
45492. A closet or wardrobe space for hanging clothes;
45583. A dresser, chest or other furniture designed for storage of personal effects;
45714_ A table, bedside lamp or floor lamp, and waste basket; and
45835. A comfortable chair, if requested.
4589c) The facility must maintain master or duplicate keys to resident bedrooms to be used in
4605the event of an emergency.
4610d) Residents who use portable bedside commodes must be provided with privacy during
4623use.
4624e) Facilities must . make available linens and personal laundry services for residents who
4638require such services. Linens provided by a facility shall be free of tears, stains and not be
4655threadbare.
4656Rule 58A- 023( 5. 3), Florida Administrative Code.
466445. On or about July 18, 2013, the Agency conducted a Biennial Survey of the
4679Respondent' s facility.
468246. Based on observation, interview and record review, the facility failed to maintain
4695a safe environment, free from hazards, maintaining furnishings in good condition.
470647. On July 17, 2013 at approximately 10: 00 a. m., the water temperature in the
4722women' s bathroom sink on the 100 hallway was tested at 136 degrees. A test of the men' s
4741bathroom sink on the 100 hallway was 136 degrees. The water temperatures were checked in the
4757resident rooms closest to the hot water source on the 100 wing, and other random resident rooms.
477448. Resident number one ( 1); Room 102' s water temperature was 132 degrees from
4789the bathroom sink; Resident number two ( 2); Room 108' s water temperature was 132 degrees
4805from the bathroom sink; Resident number twelve ( 12); Room I I6' s water temperature was 132
4822degrees from the bathroom sink; Resident number fourteen ( 14) and Resident number fifteen
483615) in Room 112, water temperature was 132 degrees from the bathroom sink; Resident number
4851twenty nine ( 29); Room 212' s water temperature was 124 degrees from the bathroom sink;
4867Resident number thirty ( 30); Room 101' s water temperature was 137 degrees from the bathroom
4883sink. All residents in the affected rooms have some level of cognitive impairment with a
4898potential for injury.
490149. On July 17, 2013 at 3: 30 p. m. a call was made to the Florida Department of
4920health about hot water temperatures and the surveyor spoke with Environmental Specialist M.
493350. The Environmental Specialist Ill came to the facility July 18, 2013 at 8: 30 amt. A
4950retest of the water on the 100 wing revealed the water temperature in the men and women' s
4968bathroom to be 140 degrees. A retest of the water temp in Room 10 Ps bathroom sink was 140
4987degrees. Room 108' s bathroom sink water was, 133 degrees; Room 212, the furthest room from
5003the water heater was 124 degrees.
500951. A Contractor from the facilities plumbing company arrived at the facility at
5022approximately 10: 00 a. m. on July 18, 2013 and tested the water and agreed the water temperature
5040was above regulatory standards. The plumbing contractor stated, " At these temperatures it would
5053only take seconds for someone to be scalded badly. This is why sbowers have closure valves in
5070case someone fell, but the stink ( bathrooms and kitchens) don' t have them."
508452. A check of the water heater revealed a defective part for circulating the water
5099needed to be replaced and would have to be shipped overnight to arrive on July 19th The
5116plumbing contractor would return on July 19th and replace the part. The Environmental Specialist
5130III stated he would return on July 19th to ensure the repairs were completed and the water temps
5148were 120 degrees or below.
515353. An interview with the Administrator on July 17, 2013 at 12: 50 p. m. revealed the
5170Administrator was unaware of the increased temperature of the water in the public bathrooms
5184and the resident rooms on the 1. 00 hallway.
519354. An interview on July 18, 2013 at 10: 25 a. m. with Staff H revealed Staff H knew
5212the water temperature was too hot, and she would keep regulating the temp until she felt it was
5230safe for residents when providing care.
523655. During an interview with Staff A on July 18, 2013 at 10: 30 a. m., Staff A stated, " I
5256didn' t know it was too hot, no staff or residents complained" ( about the water temperatures).
527356. During an interview with the family member of Resident number fourteen ( 14)
5287and Resident number fifteen ( 15) on July 18, 2013 at 10: 30 a. m., the family member stated she
5307often comes to the facility to have lunch with ber grandparents and noticed the water was
5323extremely hot when washing the dishes. The family member stated she was concerned the water
5338l4
5339temperatures might bum one of her grandparents because of their confusion levels.
535157. An interview on July 18, 2013 at 1. 25 p. m. with Staff I revealed she had informed
5370Staff A three ( 3) or four ( 4) days ago that the water seemed to be to be. too hot. Staff I stated she
5395was testing the water temperature on herself and making adjustments before washing or bathing
5409any residents to prevent injury.
541458. In an interview with Resident dumber one ( 1) on July 18, 2013 at 1: 30 p. m., the
5434resident stated, " When I take a shower the water is extremely hot, but I never told anyone." " It
5452gets scalding and I have to keep turning it down."
546259. During an interview with Resident number twelve ( 12) on July 18, 2013 at 1: 45
5479p. m., Resident number twelve ( 12) stated; " Yes, the water is a little too warm and you have to be
5500careful, I never thought to tell management, didn' t think it was my duty."
551460. On July 17, 2013 at approximately 9: 30 a. m. during a tour of the facility several
5532resident rooms were identified to have carpet stains in the 100 hallway. Resident Rooms 101,
5547102, 111, 116, 119 and 312 had dirty carpets and black scuff marks on the doors and walls.
5565Room 101 had peeling and chipped paint on the wall behind the front door. The mechanical
5581room also on the 100 unit was filled with wheelchairs, walkers, an electric scooter, a mattress, a
5598small refrigerator and other miscellaneous items. The maintenance room on the 300 hallway was
5612filled with carpet remnants, plywood, and shelving that was piled to the ceiling.
562561. A call was made to the Desoto County Fire Lnspector who arrived on July 17,
56412013 and verified the combustible items stored in the mechanical room was a hazard and must be
5658removed.
565962. The Respondent' s deficient practice constituted a Class II violation in that it
5673related to the operation. and maintenance of a provider or to the care of clients which the Agency
5691determined directly threatened the physical or emotional health, safety, or security of the clients,
5705other than a Class I violation. Section 429. 2)( 19( b), Florida Statutes ( 2013).
572063. The Agency shall impose an administrative fine for a cited Class 11 violation in an
5736amount not less than one thousand dollars ($ 1, 00) 000. and not exceeding five thousand dollars
575300) 5, 000. for each violation as set forth in Section 429. 2)( 19( b), Florida Statutes ( 2013). A fine
5774shall be levied notwithstanding the correction of the violation.
5783WHEREFORE, the Petitioner, State of Florida, Agency for Health Care Administration,
5794intends to impose an administrative fine against the Respondent in the amount of ONE
5808THOUSAND FIVE HUNDRED DOLLARS ($ 1, 00) 500. pursuant to Section 429. 2)( 19( b),
5823Florida Statutes ( 2013).
5827CLAIM![ FOR RELIEF
5830WHEREFORE, the Petitioner, State of Florida, Agency for Health Care Administration,
5841respectfully requests the Court to grant the following relief:
58501. Enter findings of fact and conclusions of law in favor of the Agency.
58642. Impose an. administrative fine against the Respondent in the amount of SIX
5877THOUSAND FIVE HUNDRED DOLLARS ($ 6, 00). 500.
58853. Order any other relief that the Court deems just and appropriate.
5897Respectfully submitted on this : 3` day of 2013.
5906Andrea M. Lang, Assistant Genei Counsel
5912Florida Bar No. 0364568
5916Agency for Health Care Administration
5921Office of the General. Counsel
59262295 Victoria Avenue, Room 346C
5931Fort Myers, Florida 33901
5935Telephone: ( 239) 335- 1253
5940Copy furnished to:
5943Evelyn Donato, Administrator Andrea M. Lang, Assistant General Counsel
5952L& S Senior Care, Inc. Office of the General Counsel
5962d/ a/ b/ Arcadia Oaks Assisted Living Agency for Health Care Administration
597410 13 East Gibson Street 2295 Victoria Avenue, Room 346C
5984Arcadia, Florida 34266 Fort Myers, Florida 33901
5991U. S. Certified Mail) Interoffice Mail.)
5997M. C. Edwards, Registered Agent Harold Williams
6004L& S Senior Care, Inc. Field Office Manager
6012d/ a/ b/ Arcadia Oaks Assisted Living Agency for Health Care Administration
60241001 North U. S. Highway One, Suite 400 2295 Victoria Avenue, Room 340A
6037Jupiter, Florida 33477 Fort Myers, Florida 33901
6044U. S. Certified Mail) Electronic Mail)
6050NOTICE
6051RESPONDENT IS NOTIFIED THAT IT/ SHE HE/ HAS ARIGHT TO REQUEST AN
6063ADMINISTRATIVE HEARING PURSUANT TO SECTIONS 120. 569 AND 120. 57,
6073FLORIDA STATUTES. THE RESPONDENT IS FURTHER NOTIFIED THAT
6081IT/ SHE HE/ HAS THE RIGHT TO RETAIN AND BE REPRESENTED BY AN
6094ATTORNEY IN THIS MATTER. SPECIFIC OPTIONS FOR ADMINISTRATIVE
6102ACTION ARE SET OUT IN THE ATTACHED ELECTION OF RIGHTS.
6112ALL REQUESTS FOR HEARING SHALL BE MADE, AND DELIVERED TO THE
6123ATTENTION OF: THE AGENCY CLERK, AGENCY FOR HEALTH CARE
6132ADMINISTRATION, 2727 MA. HAN DRIVE, BLDG 93, MS 93, TALLAHASSEE, FLORIDA
614332308; TELEPHONE ( 850) 412.- 3630.
6149THE RESPONDENT IS FURTHER NOTIFIED THAT IF A REQUEST FOR HEARING
6160IS NOT RECEIVED BY THE AGENCY FOR HEALTH CARE ADMINISTRATION
6170WITHIN TWENTY- ONE ( 21) DAYS OF THE RECEIPT OF THIS ADMINISTRATIVE
6182COMPLAINT, A FINAL ORDER WILL BE ENTERED BY THE AGENCY.
6192CERTIFICATE OF SERVICE
6195I HEREBY CERTIFY that a true and correct copy of the Administrative Complaint and
6209Election of Rights form has been served to: Evelyn Donato, Administrator; L& S Senior Care,
6224Inc. d/ a b/ Arcadia Oaks Assisted Living, 1013 East Gibson Street, Arcadia, Florida 34266, by
6240U. S. Certified Mail, Return Receipt No. 7011 1570 0002 1. 695 9440 and to M. C. Edwards,
6258Registered Agent, L& S Senior Care, Inc. d/ a b/ Arcadia Oaks Assisted Living, 1001 North U. S.
6276Highway One, Suite 400, Jupiter, Florida 33477 by U. S. Certified Mail, Return Receipt No.
62917011 1570 0002 1695 9457 on this day of_ ~ J 2013.
6303Andrea M. Lang, Assistant General Co sel
6310Florida Bar No. 0364568
6314Agency for Health Care Administration
6319Office of the General Counsel
63242295 Victoria Avenue. Room 346C
6329Fort Myers, Florida 33901,
6333Telephone: ( 239) 335- 1253
6338STATE OF FLORIDA
6341AGENCY FOR HEALTH CARE ADMINISTRATION
6346Re: Arcadia Oaks Assisted Living ACHA No. 2013009490
6354ELECTION OF RIGHTS
6357This Election of Rights form is attached to an Administrative Complaint. It may be
6371returned by. mail or facsimile transmission, but must be received by the Agency Clerk
6385within 21 days, by 5: 00 pm, Eastern Time, of the day von received the Administrative
6401Complaint. If your Election of Rights form or' request for hearing. is not received by the
6417Agency Clerk within 21 days of the day you received the Administrative Complaint, you
6431will have waived your right to contest the proposed agency action. and a Final Order will be
6448issued imposing the sanction alleged in the Administrative Complaint.
6457Please use this form unless you, your attorney or your represea dive prefer to reply according to
6474Chapter120, Florida Statutes, and Chapter 28, Florida Administrative Code.)
6483Please return your Election of Rights form to this address:
6493Agency for Health Care Administration
6498Attention: Agency Clerk
65012727 Mahan Drive, Mail Stop-# 3
6507Tallahassee, Florida 32308
6510Telephone: 850- 3630 412- Facsimil. 850- 0158 e: 921-
6519PLEASE SELECT ONLY 1 OF THESE 3 OPTIONS
6527OPTION ONE ( 1) I admit to the allegations of fact and conclusions of law alleged
6543in the Administrative Complaint and waive my right to object and to have a hearing. I
6559understand that by giving up the right to object and have a hearing, a Final Order will be issued
6578that adopts the allegations of fact and conclusions of law alleged in the Administrative
6592Complaint and imposes the sanction alleged in the Administrative Complaint.
6602OPTION TWO ( 2) I admit to the allegations of fact alleged in the Administrative
6617Complaint, but wish to be heard at an informal proceeding ( pursuant to. Section 120. 2), 57(
6634Florida Statutes) where Imay submit testimony and written evidence to the Agency to show that
66493 the proposed agency action is too severe or that the sanction should be reduced.
6664OPTION THREE ( 3) I dispute the allegations of fact alleged in the Administrative
6678Complaint and request a formal hearing ( pursuant to Section 120. 1), 57( Florida Statutes)
6693before an Administrative Law Judge appointed by the Division- of Administrative Hearings. - .
6707PLEASE NOTE: Choosing OPTION THREE ( 3), by itself, is NOT sufficient to obtain a
6722formal hearing. You also must file a written petition in order to obtain a formal hearing before
6739the Division of Administrative Hearings under Section 120. 1), 57( Florida Statutes. It must be
6754r
6755i
6756i
6757v
6758Ii 4
6760received by the Agency Clerk at the address above within 21 days of, your receipt of this
6777proposed agency action. The request for formal hearing must conform to the requirements of
6791Rule 28. 2015, 106. Florida Administrative. Code, which requires that it contain:
68031. The name, address, telephone number, and facsimile number ( if any) of the Respondent.
68182. The name, address, telephone number and facsimile number of the attorney or qualified
6832representative of the Respondent ( if any) upon whom service of pleadings and other papers shall
6848be made.
68503. A statement requesting an administrative hearing identifying those material facts that are in
6864dispute. If there are none, the petition must so indicate.
68744. A statement of when the respondent received notice of the administrative complaint.
68875. A statement including the file number to the administrative complaint.
6898Mediation under Section 120. 573, Florida Statutes, may be available in this matter if the Agency
6914agrees.
6915Licensee Name:
6917Contact Person: Title:
6920Address:
6921Number and Street City Zip Code
6927Telephone No. Fax No.
6931E- Mail ( optional)
6935I hereby certify that I am duly authorized to submit this Election of Rights form to the Agency
6953for Health Care- Administration on behalf of the licensee referred to above.
6965Signed: Date: i
6968a Printed Name: Title:
6972a
69733
6974I
6975i
6976STATE OF FLORIDA
6979AGENCY FOR HEALTH CARE ADMINISTRATION
6984STATE OF FLORIDA,
6987AGENCY FOR HEALTH
6990CARE ADMINISTRATION,
6992Petitioner,
6993VS. Case No( s): 2013009490
6998L & S SENIOR CARE, INC. d/ a b/
7007ARCADIA OAKS ASSISTED LIVING,
7011Respondent.
7012SETTLEMENT AGREEMENT
7014Petitioner, State of Florida, Agency for Health Care Administration ( hereinafter the
7026Agency"), through its undersigned representatives, and Respondent, L & S Senior Care, Inc.
7040d/ a b/ Arcadia Oaks Assisted Living ( hereinafter " Respondent"), pursuant to Section 120. 4), 57(
7057Florida Statutes, each individually, a " party," collectively as " parties," hereby enter into this
7070Settlement Agreement (" Agreement") and agree as follows:
7079WHEREAS, Respondent is an Assisted Living Facility licensed pursuant to Chapters
7090408, Part 11, and 429, Part 1, Florida Statutes, Section 20. 42, Florida Statutes and Chapter 58A- 5,
7108Florida Administrative Code; and
7112WHEREAS, the Agency has jurisdiction by virtue of being the regulatory and licensing
7125authority over Respondent, pursuant to Chapter 429, Florida Statutes; and
7135WHEREAS, the Agency served Respondent with an administrative complaint on or
7146about November 10, 2013, notifying the Respondent of its intent to impose administrative fines
7160in the amount of $ 6, 500; and
7168EXHIBIT 2
7170WHEREAS, Respondent requested a formal administrative proceeding by filing a
7180Petition for Formal Administrative Hearing; and
7186WHEREAS, the parties have negotiated and agreed that the best interest of all the parties
7201will be served by a settlement of this proceeding; and
7211NOW THEREFORE, in consideration of the mutual promises and recitals herein, the
7223parties intending to be legally bound, agree as follows:
72321. All recitals herein are true and correct and are expressly incorporated herein.
72452. Both parties agree that the " whereas" clauses incorporated herein are binding
7257findings of the parties.
72613. Upon full execution of this Agreement, Respondent agrees to waive any and all
7275appeals and proceedings to which it may be entitled including, but not limited to, an informal
7291proceeding under Subsection 120. 2), 57( Florida Statutes, a formal proceeding under Subsection
7304120. 1), 57( Florida Statutes, appeals under Section 120. 68, Florida Statutes; and declaratory and
7319all writs of relief in any court or quasi- court of competent jurisdiction; and agrees to waive
7336compliance with the form of the Final Order ( findings of fact and conclusions of law) to which it
7355may be entitled, provided, however, that no agreement herein shall be deemed a waiver by either
7371party of its right to judicial enforcement of this Agreement.
73814. Upon full execution of this Agreement, Respondent agrees to pay $ 3, 000 in
7396administrative fines to the Agency within thirty ( 30) days of the entry of the Final Order for
7414Counts I and III of the Administrative Complaint. Count II of the Administrative Complaint is
7429voluntarily dismissed by the Agency for Health Care Administration.
74385. Venue for any action brought to enforce the terms of this Agreement or the Final
7454Order entered pursuant hereto shall lie in Circuit Court in Leon County, Florida.
74676. By executing this Agreement, Respondent neither admits nor denies, and the
7479Agency asserts the validity of the allegations raised in the administrative complaint referenced
7492herein. No agreement made herein shall preclude the Agency from imposing a penalty against
7506Respondent for any deficiency/ violation of statute or rule identified in a future survey of
7521Respondent, which constitutes a " repeat" or " uncorrected" deficiency from surveys identified in
7533the administrative complaint. The parties agree that in such a " repeat" or " uncorrected" case, the
7548deficiencies from the surveys identified in the administrative complaint shall be deemed found
7561without further proof.
75647. No agreement made herein shall preclude the Agency from using the deficiencies
7577from the surveys identified in the administrative complaint in any decision regarding licensure of
7591Respondent, including, but not limited to, licensure for limited mental health, limited nursing
7604services, extended congregate care, or a demonstrated pattern of deficient performance. The
7616Agency is not precluded from using the subject events for any purpose within the jurisdiction of
7632the Agency. Further, Respondent acknowledges and agrees that this Agreement shall not
7644preclude or estop any other federal, state, or local agency or office from pursuing any cause of
7661action or taking any action, even if based on or arising from, in whole or in part, the facts raised
7681in the administrative complaint.
76858. Upon full execution of this Agreement, the Agency shall enter a Final Order
7699adopting and incorporating the terms of this Agreement and closing the above- styled case.
77139. Each party shall bear its own costs and attorney' s fees.
772510. This Agreement shall become effective on the date upon which it is fully executed
7740by all the parties.
774411. Respondent for itself and for its related or resulting organizations, its successors
7757or transferees, attorneys, heirs, and executors or administrators, does hereby discharge the State
7770of Florida, Agency for JTealth Care Administration, and its agents, representatives, and attorneys
7783of and from all claims, demands, actions, causes of action, suits, damages, losses, and expenses,
7798of any and every nature whatsoever, arising out of or in any way related to this matter and the
7817Agency' s actions, including, but not limited to, any claims that were or may be asserted in any
7835federal or state court or administrative forum, including any claims arising out of this agreement,
7850by or on behalf of Respondent or related facilities.
785912. This Agreement is binding upon all parties herein and those identified in
7872paragraph eleven ( 11) of this Agreement.
787913. In the event that Respondent was a Medicaid provider at the subject time of the
7895occurrences alleged in the complaint herein, this settlement does not prevent the Agency from
7909seeking Medicaid overpayments related to the subject issues or from imposing any sanctions
7922pursuant to Rule 59G- 070, 9. Florida Administrative Code.
793114. Respondent agrees that if any funds to be paid under this agreement to the Agency
7947are not paid within thirty- one ( 31) days of entry of the Final Order in this matter, the Agency
7967may deduct the amounts assessed against Respondent in the Final Order, or any portion thereof,
7982owed by Respondent to the Agency from any present or future funds owed to Respondent by the
7999Agency, and that the Agency shall hold a lien against present and future funds owed to
8015Respondent by the Agency for said amounts until paid.
802415. The undersigned have read and understand this Agreement and have the authority
8037to bind their respective principals to it.
804416. This Agreement contains and incorporates the entire understandings and
8054agreements of the parties.
805817. This Agreement supersedes any prior oral or written agreements between the
8070parties.
807118. This Agreement may not be amended except in writing. Any attempted
8083assignment of this Agreement shall be void.
809019. All parties agree that a facsimile signature suffices for an original signature.
8103The following representatives hereby acknowledge that they are duly authorized to enter
8115into this Agreement.
8118M l Mc ns Evel onato, Administrator
8125Deputy Secre L & S Senior Care, Inc, d/ a b/
8136Agency for Health Care Administration Arcadia Oaks Assisted Living
81452727 Mahan Drive, Bldg # 1 1013 East Gibson Street
8155Tallahassee, Florida 32308 Arcadia, Florida 34266
8161DATED: G S DATED:
8165Z
8166tuart F. Williams, General Counsel Theodore Mack, Esq.,
8174Agency for Health Care Administration Powell and Mack
81822727 Mahan Drive, Mail Stop # 3 3700 Bellwood Drive
8192Tallahassee, Florida. 32308 Tallahassee, Florida 32303
8198Attorney for Respondent
8201DATED: a a DATED: 3 6`
8207Andrea M. Lang, Senior Attorney
8212Agency for Health Care Administration
82172295 Victoria Avenue
8220Fort Myers, Florida 33901
8224DATED:
- Date
- Proceedings
- PDF:
- Date: 11/17/2014
- Proceedings: (Petitioner's) Motion to Relinquish Jurisdiction to the Agency filed.
- PDF:
- Date: 10/09/2014
- Proceedings: Order Re-scheduling Hearing (hearing set for November 20 and 21, 2014; 9:00 a.m.; Arcadia, FL).
- PDF:
- Date: 09/08/2014
- Proceedings: Order Granting Continuance (parties to advise status by October 7, 2014).
- PDF:
- Date: 08/04/2014
- Proceedings: Order Re-scheduling Hearing (hearing set for October 7 and 8, 2014; 9:00 a.m.; Arcadia, FL).
- PDF:
- Date: 07/23/2014
- Proceedings: Notice of Service of Petitioner's First Set of Interrogatories and Request for Production of Documents (case #14-2986) (filed in Case No. 14-002986).
- PDF:
- Date: 07/18/2014
- Proceedings: Order Granting Continuance (parties to advise status by August 1, 2014).
- PDF:
- Date: 04/23/2014
- Proceedings: Order Re-scheduling Hearing (hearing set for July 22 and 23, 2014; 9:00 a.m.; Arcadia, FL).
- PDF:
- Date: 04/16/2014
- Proceedings: Notice of Service of Petitioner's First Set of Interrogatories and Request for Production of Documents filed.
- PDF:
- Date: 04/15/2014
- Proceedings: Order Granting Continuance (parties to advise status by April 21, 2014).
Case Information
- Judge:
- LYNNE A. QUIMBY-PENNOCK
- Date Filed:
- 03/20/2014
- Date Assignment:
- 07/11/2014
- Last Docket Entry:
- 04/08/2015
- Location:
- Arcadia, Florida
- District:
- Middle
- Agency:
- Other
Counsels
-
Andrea M. Lang, Esquire
Address of Record -
Theodore E. Mack, Esquire
Address of Record