1(1) Each utility shall maintain a record of all complaints received. Each record shall show the name and address of the complainant; the nature of the complaint; the date received; the result of any investigation; the disposition of the complaint; and the date of disposition. 46The word “complaint” as used in this rule is defined in subsection 5825-30.355(2), 59F.A.C.
60(2) Notwithstanding the requirements of paragraph 6625-30.110(1)(a), 67F.A.C., utilities shall maintain a record of each complaint for a minimum of five years from the date of receipt and shall provide a copy of records of complaints to the Commission upon Commission staff’s request. Documentation relating to customer complaints processed under rule 11125-22.032, 112F.A.C., shall be retained as set forth in paragraph 12125-22.032(10)(a), 122F.A.C.
