25-6.093. Information to Customers

(1) Upon the customer’s request, the utility shall provide to the customer information as to the method of reading meters and the derivation of billing therefrom, the billing cycle and approximate date of monthly meter reading.

(2) Upon request of the customer, the utility shall provide to the customer a copy and explanation of the utility’s rates and provisions applicable to the type or types of service furnished or to be furnished such customer.

(3)(a) By paper or electronic bill insert, billing statement, website, electronic notification, or other means agreed to by both the customer and the utility, the utility shall give to each of its customers a summary of all available electrical rates that are available to the class of which that customer is a member.

(b) The utility shall provide the information contained in paragraph (a) to all its customers:

1. Not later than 60 days after the commencement of service;

2. Not less frequently than once each year; and,

3. Not later than 60 days after the utility has received approval of its new rate schedule applicable to such customer.

(c) In this subsection, “rate schedule” shall mean customer charge, energy charge, and demand charge, as set forth in Rule 25-6.100, F.A.C.

(d) By bill insert, or as a message on the customer bill, on a quarterly basis using the utility’s normal billing cycle, each utility shall provide its customers the sources of generation for the most recent 12-month period available prior to the billing cycle. The sources of generation shall be stated by fuel type for utility generation and as “purchased power” for off-system purchases. The sources of generation are to be set forth as kilowatt-hour percentages of the total utility generation and purchased power.

(4) Upon request of the customer, but not more frequently than once each calendar year, the utility shall provide to the customer a concise statement of the actual consumption of electric energy by that customer for each billing period during the previous 12 months.

Rulemaking Authority 366.05(1), 350.127(2) FS. Law Implemented 366.03, 366.04(2)(f), (6), 366.041(1), 366.05(1), (3), 366.06(1) FS. History–New 7-29-69, Amended 11-26-80, 6-28-82, 10-15-84, Formerly 25-6.93, Amended 4-18-99, 2-1-16.