60FF1-5.013. Call Handling System Maintenance

(1) Call Handling System (CHS) maintenance is defined as only those devices, software, and peripherals that are associated with the PSAP that are used exclusively for the receipt and processing of 9-1-1 calls. These items include switches, gateways, customer portal, remote monitoring, routers, monitors, keyboards, videos and mouse, KVA’s, and software. Software is further defined as the software provided by the manufacturer to maintain the integrity and functionality of the system. Additional software to provide other enhancements cannot be included in the maintenance disbursement.  Excluded items include Graphic Information System (GIS) software, logging recorder, location services, and location repositories.

(2) CHS maintenance cost is disbursed to Rural Counties by way of the Rural County Grant Program.

(3) CHS maintenance cost for medium and large counties, subject to the Board’s determination of reasonable costs and availability of funds, will be distributed by disbursement on a per capita basis.

(4) Method of distribution for medium and large counties. 

(a) To participate in this program, each medium and large county must submit its documented CHS maintenance cost for one system for the fiscal year beginning October 1 and ending September 30 by January 1 of the following year.

(b) The total of all medium and large county CHS maintenance for a single system will be reevaluated annually by the E911 Board.

(c) County population shall be determined each Fall from the most current available Florida Association of Counties data source.

(d) A disbursement will be distributed to each participating medium and large county at the amount to be determined on a per capita basis at the April E911 Board meeting each year.

Rulemaking Authority 365.172(6)(a)11. FS. Law implemented 365.172(6)(a)3.b., e. FS. History–New 2-10-22.