DEPARTMENT OF ECONOMIC OPPORTUNITY
Division of Workforce Services
RULE NO.:RULE TITLE:
73B-1.014Regional Workforce Board/One-Stop JS and MSFW Complaint and Resolution Procedures
NOTICE OF CHANGE
Notice is hereby given that the following changes have been made to the proposed rule in accordance with subparagraph 120.54(3)(d)1., F.S., published in Vol. 40, No. 232, December 2, 2014 issue of the Florida Administrative Register.
73B-1.014 Regional Workforce Board/Career Center and Migrant and Seasonal Farm Workers Complaint and Resolution Procedures.
(1) Complaints related to Wagner Peyser (WP) and Migrant and Seasonal Farm Workers (MSFW) are handled by the Career Center Manager/Complaint Specialist. The Manager/Complaint Specialist will maintain a separate file for each complaint and enter the complaint on the Complaint Log. The local Regional Workforce Board (RWB) will attempt to resolve all WP and MSFW related complaints.
(2) No change.
(3) If resolution has not been achieved to the satisfaction of the complainant within 15 working days after receipt of the complaint, or 5 working days with respect to complaints filed by or on behalf of MSFWs If the WP complaint is not resolved within fifteen (15) business days, then the complaint and associated file documents shall be forwarded to the Agency Clerk, Department of Economic Opportunity, Office of General Counsel, 107 E. Madison Street, MSC 110, Tallahassee, Florida 32399-4128. However, if the Career Center Manager/Complaint Specialist for the local RWB has made a written request for information related to the complaint then these time periods shall not apply until the complainant’s response is received.
(4) through (8) No change.
Rulemaking Authority 445.004(5)(c) 20.60, 120.54(6), 445.003(4) FS. Law Implemented 445.004(5)(b) 120.54(6), 445.023, 445.025, 445.028, 445.029, 445.030, 445.031, 445.032 FS. History–New 4-3-02, Formerly 60BB-1.014, Amended________.
