To amend Rule 25-30.335, F.A.C., to place limitations on the utility's ability to use estimated bills for long periods of time, in order to ensure that customers are billed more accurately, reduce the number of customer complaints about estimated ...

PUBLIC SERVICE COMMISSION

RULE NO.: RULE TITLE:
25-30.335: Customer Billing
25-30.350: Backbilling
25-30.351: Unauthorized Use
PURPOSE AND EFFECT: To amend Rule 25-30.335, F.A.C., to place limitations on the utility's ability to use estimated bills for long periods of time, in order to ensure that customers are billed more accurately, reduce the number of customer complaints about estimated bills, and reduce the impact on customers when bills are underestimated for long periods. To amend Rule 25-30.350, F.A.C., to add the criteria for refunds where a customer was overbilled due to an error by the utility. The current rule only addresses underbillings. To adopt Rule 25-30.351, F.A.C., to address the water and/or wastewater utility's billing for unauthorized or fraudulent use of service or meter tampering. Undocketed.
SUBJECT AREA TO BE ADDRESSED: Billing for water and/or wastewater utilities.
RULEMAKING AUTHORITY: 350.127(2), 367.121 FS.
LAW IMPLEMENTED: 367.091, 367.121 FS.
IF REQUESTED IN WRITING AND NOT DEEMED UNNECESSARY BY THE AGENCY HEAD, A RULE DEVELOPMENT WORKSHOP WILL BE NOTICED IN THE NEXT AVAILABLE FLORIDA ADMINISTRATIVE WEEKLY.
THE PERSON TO BE CONTACTED REGARDING THE PROPOSED RULE DEVELOPMENT AND A COPY OF THE PRELIMINARY DRAFT, IF AVAILABLE, IS: Cindy Miller, Florida Public Service Commission, Office of the General Counsel, 2540 Shumard Oak Blvd., Tallahassee, FL 32399-0850, [phone], [e-mail]

THE PRELIMINARY TEXT OF THE PROPOSED RULE DEVELOPMENT IS AVAILABLE AT NO CHARGE FROM THE CONTACT PERSON LISTED ABOVE.