Florida Emergency Communications Number E911 State Plan Request for Certification of Compliance, Florida Emergency Communications Number E911 State Plan Administration Rule, Florida Emergency Communications Number E911 State Plan Technical and ...

DEPARTMENT OF MANAGEMENT SERVICES
Technology Program

Rule No.: RULE TITLE
60FF-6.003: Florida Emergency Communications Number E911 State Plan Request for Certification of Compliance
60FF-6.004: Florida Emergency Communications Number E911 State Plan Administration Rule
60FF-6.005: Florida Emergency Communications Number E911 State Plan Technical and Operations Rule

NOTICE OF CHANGE

Notice is hereby given that the following changes have been made to the proposed rule in accordance with subparagraph 120.54(3)(d)1., F.S., published in Vol. 36 No. 49, December 10, 2010 issue of the Florida Administrative Weekly.

60FF-6.003 Request for Certification of Compliance.

(1) A cCertification inspection will determine if that the E911 systems operated or planned to be operated by entities of local government meet the minimum technical and operational standards in subsection 60FF-6.002(1) and Rule 60FF-6.005, F.A.C., so that an established minimum standard of service is available to citizens within any given E911 serving area. Entities of local government shall coordinate closely with Department of Management Services’ personnel in the development of their respective E911 systems per Rule 60FF-6.002, F.A.C.

(2) through (4) No change.

Rulemaking Authority 365.171(4) FS. Law Implemented 365.171(4), (10) FS. History–New_________.

 

60FF-6.004 Florida Emergency Communications Number E911 State Plan Administration Rule.

(1) through (2) No change.

(3) No change.

(a) through (b) No change.

(c) The county 911 coordinator must implement countywide systems and standards that meet or exceed technical and operational standards in Rule 60FF-6.005, F.A.C. This individual shall coordinate E911 infrastructure-related activities among all emergency service agencies and equipment/service providers to ensure that the system performs smoothly, reliably, and efficiently in concert with statewide emergency communication objectives. This position must ensure the maintenance and functionality of the county’s E911 system on a 24 hours per day, x 7 days per week basis. The county 911 coordinator is responsible for database and Master Street Addressing Guide management, maintenance and error resolution. County 911 Coordinators must determine the best procedures to accommodate changing technological environments and provide the best 911 service that can be provided, on a 24 hours per day, x 7 days per week basis.

(d) No change.

Rulemaking Authority 365.171(4) FS. Law Implemented 365.171(4), (10) FS. History–New_________.

 

60FF-6.005 Florida Emergency Communications Number E911 State Plan Technical and Operations Rule.

(1) through (g) No change.

(2) No change.

(a) through (d) No change.

(e) Logging recording equipment to will record the conversation, incoming trunk, identification of the position handling the call, and date and time of each 911 call.

(f) Instant play back capability;: each call taker shall be equipped with access to instant playback recording capability.

(g) through (h) No change.

(i) Grounding integrity;: the 911 system and generator shall be installed using appropriate grounding engineering.

(j) No change.

(k) No change.

(l) 911 consoles, or furniture, etc.

(3) No change.

(a) through (e) No change.

(4) No change.

(a) through (c) No change.

(5) No change.

(a) through (b) No change.

1. through 3. No change.

(c) Each call taker shall complete a Trouble Report/Inquiry Form for every 911 call that experienced problems (ANI failures, database errors, etc.). These trouble reports shall be routed to the county 911 coordinator. Enhanced 911 systems shall include a proactive program to identify database errors, which shall continuously monitor and maintain a record of database accuracy. Call takers shall provide information about erroneous location information provided on the ALI screen and any corrections provided by the caller. County 911 coordinators shall establish a standard trouble reporting form and ensure that 911 trouble reports are consistently completed and shall submit these reports to the appropriate service provider(s) for resolution. In counties where the county is maintaining the database With a Type 5 E911 system, the county 911 coordinator shall perform both functions.

(d) No change.

(6) No change.

(a) through (e) No change.

(7) No change.

(a) through (b) No change.

(8) No change.

(a) through (d) No change.

(9) Training and Standard Operating Procedures:

(a) Counties shall include specified training standards in their standard operating procedures. These SOPs shall include classroom and on-the-job instruction and training course content required for 911 public safety telecommunicators.

Rulemaking Authority 365.171(4) FS. Law Implemented 365.171 (10) FS. History–New________.