AGENDA: I. CALL TO ORDER II. INTRODUCTIONS III. ADOPTION OF AGENDA IV. CONSENT AGENDA a. Approval of Meeting Minutes – November 8, 2011 b. Transportation Operators Payments V. APPROVAL OF BY-LAWS – Lou Ferri VI. APPROVAL OF GRIEVANCE PROCEDURES – Lou Ferri VII. COORDINATED CONTRACT UPDATE – Ron Jones VIII. MEDICAID GRIEVANCE – Angie Morlok IX. CTC UPDATE a. Monthly Operating Report – John Coons b. Connection RFP – Ron Jones X. FIXED ROUTE UPDATE – Chuck Cohen XI. TD DAY TRIP UPDATE – Bobbi Valentine XII. COMMENTS BY PUBLIC XIII. COMMENTS BY BOARD MEMBERS XIV. NEXT MEETING – April 18, 2012 XV. ADJOURNMENT