New Rule Chapter 69B-250 for certification of mediators is referenced. Insurers must make a claim determination before submitting a claim to mediation. The twenty-one (21) day period to resolve a claim prior to mediation begins with the receipt of the request for mediation by the Department of Financial Services. A website is provided to obtain a mediation request form. The description “a reasonable proximity” is replaced with “15 driving miles” of the insured property as a description of the permissible location of a mediation in absence of agreement of the parties, and unless the Administrator provides a location.