The purpose of amendments to Rule 25-30.335, is to provide customers with contact information and explanations when their bills are estimated, and to discourage use of estimated bills. The purpose of amendments to Rule 25-30.350, is to clarify the process for water and wastewater companies to follow when there are overbillings or underbillings. The purpose of new Rule 35-30.351, is to clarify the process for situations when a customer has fraudulent or unlawful use of the services. Docket No. 120246-WS