Rule 69I-21.003, F.A.C., is amended to provide that each agency exercise due diligence in securing the full payment of all accounts and claims due to the state. Agencies shall establish, document and maintain policies and procedures which fully explain the process of exercising due diligence. Agencies assigning accounts to a debt collection agent contracted by the CFO must complete and submit a Debt Collection Referral Form (Form DFS-A1-1829) to the debt collection agent. Agencies must regularly monitor collection activities on accounts assigned to a debt collection agent and verify the accuracy of amounts collected and the related collection fee.