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Florida Administrative Code (Last Updated: April 18, 2024) |
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25. Public Service Commission |
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D25. Departmental |
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25-30. Water And Wastewater Utility Rules |
1(1) This rule applies to all requests for a limited alternative rate increase.
14(2) No less than 14 days and no more than 30 days prior to the date of a customer meeting, the utility shall provide, in writing, a customer meeting notice to all customers within its service area and to all persons in the same service area who have filed a written request for service or who have been provided a written estimate for service within the 12 calendar months prior to the month the petition is filed. The customer meeting will be conducted by the Commission staff no less than 21 days prior to Commission action on the application.
113(3) The customer meeting notice shall be approved by Commission staff prior to distribution and shall include the following:
132(a) The date the notice was issued;
139(b) The time, date, location, and purpose of the customer meeting;
150(c) A statement that the utility has applied for a limited alternative rate increase and the general reason for doing so;
171(d) A statement of the location where copies of the application are available for public inspection during the utility’s regular business hours;
193(e) A comparison of current rates and charges and the proposed new rates and charges;
208(f) The utility’s address, telephone number, and regular business hours;
218(g) A statement that written comments regarding utility service or the proposed rates and charges should be addressed to the Office of Commission Clerk, 2540 Shumard Oak Boulevard, Tallahassee, Florida 32399-0870, and that such comments should identify the docket number assigned to the proceeding;
262(h) A statement that complaints regarding service may be made to the Commission’s Office of Consumer Assistance and Outreach at the following toll-free number: 1(800) 342-3552; and
289(i) The docket number assigned by the Commission’s Office of Commission Clerk.
301(4) The customer meeting notice shall be mailed to the out-of-town address of all customers who have provided the utility with an out-of-town address.
325(5) If the Commission issues a proposed agency action (PAA) order granting a limited alternative rate increase, the utility shall notify its customers of the order and any revised rates. The customer notification shall be approved by Commission staff and be distributed no later than with the first bill containing any revised rates.
378Rulemaking Authority 380350.127(2), 381367.0814(9), 382367.121(1) FS. 384Law Implemented 386350.123, 387367.0814, 388367.121 FS. 390History–New 3-15-05.
